Refund Policy

1. Strict No-Refund Policy

At Ursa IPTV, we are committed to providing the highest quality streaming service. However, due to the nature of digital content and the fact that our service cannot be "returned" once activated, all sales are final and non-refundable.

2. Why We Do Not Offer Refunds?

We provide a comprehensive 24-Hour Free Trial to every new customer completely free of charge. This trial gives you full access to our entire library of channels, movies, and series.

The purpose of this free trial is specifically to allow you to:

• Test your internet connection speed and stability.
• Verify compatibility with your device (TV, Firestick, Box, etc.).
• Check our channel lineup and picture quality.

Because you have the opportunity to test the service fully BEFORE making a payment, we do not accept refund requests based on "channel freezing," "internet lag," or "device incompatibility" after a purchase has been made.

3. Technical Support

While we do not offer refunds, we are dedicated to ensuring your service works perfectly. If you experience any setup issues or technical difficulties, our support team is available 24/7 to help you.

Most issues are related to internet setup, router configuration, or app settings, and can be resolved quickly by our team.

4. Need Help?

If you are having trouble setting up your account, please do not ask for a refund. Instead, contact our technical support team, and we will guide you step-by-step until it works.